New Patient Information

The best way to request a new appointment is through our secure online form. You can also call us at (336) 722-7266. There’s a different form if you are referring a patient to our center.

Learn more about our practice through:

New Patient Guide

Please complete our new patient form before your visit:

Adult New Patient Form     Child/Adolescent Version   

It’s a good idea to request records from any past psychiatric providers you’ve seen. You can do that through:

Records Release: pdf or ms-word version

We require a $20.00 down-payment to reserve your appointment (this will be refunded to you as a credit at your first visit). This helps us keep spots open as they are in high demand and we want to make sure people make it to visits they reserve. We’ll refund your deposit if you cancel with 48 hours notice. You can make your deposit by phone, mail, or through this link:

First Visit Down-payment

Our privacy policies are available here:

Privacy Policy

 

Frequently Asked Questions


Which conditions do you treat?

• Depression and Bipolar Disorder

• Obsessive-Compulsive Disorder (OCD)

• Post-Traumatic Stress Disorder (PTSD)

• Insomnia and sleep disorders

• Attention deficit disorder (ADHD)

• Alcohol, substance abuse and addictions

• Bulimia and over-eating

• Panic, anxiety, and phobias

• Borderline personality

Asperger’s and autism spectrum

• Sexual dysfunction

 

Do you treat children?

Yes. We anticipate that a child psychiatrist will be joining our practice in Summer 2017. In the meanwhile, we have several child therapists who work with children down to age 5 for therapy.

Our current medication providers specialize in teens and adults and treat people age 14 and older. They sometimes see children under age 14 for medication treatment (depending on the condition) and will refer to a child psychiatrist if more specialized care is needed. Please make sure to use the Child/Adolescent Version of our new patient form.

 

What are your office hours?

Our office hours are different for each provider. Appointments are generally available Monday-Friday and several of our providers keep evening and weekend hours. We are available by phone Monday-Friday 9am to 5pm and have an emergency line for evenings and weekends.

 

Do you accept insurance?

Most of our providers are in-network for:

Aetna, BCBS, Medcost, CBHA, Primary Physician Care.

The following plans have limited their mental health coverage so that only some of our services and providers are covered:

Cigna, United (UHC), Magellan.

We are out-of-network for: Medicare, Medicaid, Tricare and others.

We also see people out-of-network or by private-pay if you are not on the above plans. Some of our providers offer discounted therapy services ($50/session) for out-of-network plans. We can provide you with receipts for out-of-network billing.

 

What forms of payment do you accept?

We accept cash, check, and credit (visa, mastercard, american express, discover). Payment is due at the time of service.

 

How can I assure privacy in treatment?

We take great care to ensure that information you share is kept confidential. There are important limitations to confidentiality, such as when keeping it would threaten your own or someone else’s life. See our privacy policy for more detail.

 

How can I find your office?

We have offices in Winston-Salem, Greensboro, and Clemmons (click for directions).

 

What should I bring to my first visit?

1) New Patient Form (or Child/Adolescent Version)

2) Insurance card

If you’d like to bring a friend or relative to your first visit we welcome that. It can help us understand your situation better.

 

d583-1886_ehret