e-Scheduling

To schedule online, select one of the following:

New clients   

Established clients

Group Therapy

Scheduling for a Family Member

Urgent Visits:  call us if there aren't openings this week on the online calendar (336-722-7266).

Help with e-Scheduling

 

Special Notes:

Rescheduling:  to reschedule your appointment, it is easiest to click on the link in your appointment reminder that is in your email.

Last-minute Changes:  the internet scheduler will not let you cancel/change appointments with less than 48-hour notice; please call (336) 722-7266 if that is the case.

Urgent Visits:  if you are an established patient with an urgent need, please call us if you cannot find a good time on the schedule - we can usually fit you in for urgent visit times soon and these are not listed on the on-line calendar.

 

You can also schedule with our receptionist at:

(336) 722-7266 9:30am – 5:00 pm Monday-Friday
email:
frontdesk@moodtreatmentcenter.com

 

 

 

 

 

 

 

 

 

 

 

 

 

New Client Visit

Description

Cost

First Visit for Medication Treatment

(Note: use First and Last name only when entering your name – no middle names or titles)

In this session you will complete a diagnostic interview and develop a treatment plan that may include medication and/or psychotherapy.

For ages 18 and over; please call us if under 18.

If we are in your insurance network, the cost is your copay or deductible*.  Out-of-network cost is $220.

First Visit for Psychotherapy Treatment

(Note: use First and Last name only when entering your name – no middle names or titles)

In this session you will meet with a therapist and develop a plan for psychotherapy.

For ages 18 and over; please call us if under 18. 

If we are in your insurance network, the cost is your copay or deductible*.  Out-of-network cost is $120.

You can also send us a request for a new appointment by using our email form or by calling (336) 722-7266.

*We are in-network for Aetna, BCBS*, Cigna, CBHA, United Health Care*, MedCost and Primary Physician Care. 

*FOR BCBS: 
1) If you are a WFU/NCBH employee please select “CBHA” as your insurer. 
2) If your BCBS is out-of-state, please call us as it we may not be in-network.

*FOR United Healthcare: 
Our psychotherapists are considered out of network for this plan; this includes Ben Bentley, Matt Case, Kirtan Coan, Cheryl Goldberg, Al Greene, Liat Handing, Greg Horn, and Gray Moulton.


Note that if your insurance might not work if you have secondary coverage with medicare, medicaid or magellan. 

 

 

 

 

 

 

Clinician

Visit Type

Other details

Chris Aiken, MD

Medication follow-up

For other types of visits with Dr. Aiken, including therapy and first appointments, please call (336) 722-7266 or request an initial appointment through our email form.  You may also schedule an initial screening at the top of this page.

Ben Bentley, LPC, LCAS

Therapy (for existing clients)

First Visit

Matt Case, LPC

Therapy (for existing clients)

First Visit

 

Kirtan Coan, LPC

Therapy (for existing clients)

First Visit 

 

Jillie Gaukstern, MA (Intern)

Therapy (for existing clients)

First Visit

Note: Jillie’s schedule is not online yet, please call (336) 722-7266 to schedule

Cheryl Goldberg, LPC, LCAS

Therapy (for existing clients)

First Visit

Al Greene, LCAS

Therapy (for existing clients)

First Visit

Liat Handing, LMFT

Therapy (for existing clients)

First Visit

Greg Horn, MA, LPA

Therapy (for existing clients)

First Visit

To schedule psychological testing with Greg Horn, please call the office at (336) 722-7266.  Greg provides testing for ADHD, learning disabilities, IQ, autism and immigration evaluations.

Ann McCarty, PA

Therapy (for existing clients)

Brian McCarthy, PMH-NP

Diagnostic Interview (first visit)

Medication follow-up (for existing clients)

Gray Moulton, LMFT

Therapy (for existing clients)

First Visit

Carolyn Orr, NP

Diagnostic Interview (first visit)

Brief med follow-up (15min, for existing clients)

Extended med follow-up (25min, for existing clients)

Therapy (45-50min, for existing clients)

Anna Leisa Schuh (Intern)

Therapy (for existing clients)

First Visit

Note: Anna Leisa’s schedule is not online yet, please call (336) 722-7266 to schedule

We are in-network for Aetna, BCBS*, Cigna, CBHA, United Health Care*, MedCost and Primary Physician Care. 

*FOR BCBS: 
1) If you are a WFU/NCBH employee please select “CBHA” as your insurer. 
2) If your BCBS is out-of-state, please call us as it we may not be in-network.

*FOR United Healthcare: 
Our psychotherapists are considered out of network for this plan; this includes Ben Bentley, Matt Case, Kirtan Coan, Cheryl Goldberg, Al Greene, Liat Handing, Greg Horn, and Gray Moulton.


Note that if your insurance might not work if you have secondary coverage with medicare, medicaid or magellan. 

 

 

 

 

 

 

Scheduling for Group Therapy

To schedule for a group therapy, click on the group name below.  On the calendar, select the start-date for your group (see chart below). Then look at the blue box to the right which will let you reserve all the group dates at once (it says “Use if you wish to make this appointment recurrent”).   Check the day/time of the group then select “Every 1 week(s), X appts total.” (where X is the total sessions for that group).  It should look like this:

Then press “Check availabilities” and it will let you schedule for all sessions.

If you cannot make a particular session, still keep it scheduled so you maintain your place in the group (the charge for group therapy is not reduced if there are sessions you can’t attend).  If you have to miss a significant number of sessions you should discuss with the group leader whether it is best to continue in the group or postpone for a later time.  

Group

Leader

Date/Time

About the Group

Note: if you are not a current client of the Mood Treatment Center, please complete the New Patient Group form and bring a copy to us.

Mindfulness

Schedule for 8 appointments total

Ann McCarty, PA

Our next group is being planned for August 2012.

 

Call to reserve a place in our next series (722-7266 or frontdesk@moodtreatmentcenter.com)

Mindfulness is a method of stress reduction which improves depression, anxiety, sleep and chronic pain.  Click here to learn more.

Note: Mindfulness groups include a free, all-day Saturday event; you do not need to reserve that on the scheduler.

Living with Bipolar

Schedule for 10 appointments total

Matt Case, LPC

Call to reserve a place in our next series (722-7266 or frontdesk@moodtreatmentcenter.com)

An educational series that will teach how to create a lifestyle that can prevent mood swings and make you more informed about the medical options for bipolar.  Click here to learn more.

Moods in the Family

Liat Handing, LMFT

We are currently enrolling a new family group – call to reserve a place (722-7266 or frontdesk@moodtreatmentcenter.com)

This is a group therapy program is for family members and close friends of patients.  It is designed to help people members cope better and relate more effectively when they have a close relative with a mood disorder.  Click here to learn more.

Parenting Skills

Schedule for 6 appointments total

Matt Case, LPC

We are planning a future group, please call to reserve a place (722-7266 or frontdesk@moodtreatmentcenter.com)

A place for parents to actively learn skills to handle the dilemmas that parenting brings.  Click here to learn more.

 

 

 

 

 

 

 

Scheduling for a Family Member

We are happy to see family members at the Mood Treatment Center. 

 

If your relative will be a new client…

When e-Scheduling, each person must use a unique email address, as that is how the scheduler identifies them.  If you are an established client here and scheduling for a relative, you will need to use their email address to schedule them (otherwise the system will merge your appointments with theirs).  If you do not have an email address for them you can still schedule by phone (336) 722-7266, 8:30-5:00 pm Monday – Friday.

If you are currently in treatment here, it is usually best for your family member to see a different clinician than the one you are seeing.  You may wish to discuss this with your current clinician.

If you have their email and are ready to schedule online, select one of the following:

       New clients   

 

If your relative is an existing client…

You will need their email address and password to schedule.  We do not have access to passwords, but you can ask the scheduler to send a new password to their email through instant-scheduling.com.  Once you have their email address and password you can schedule online through:

       Established clients

 

 

 

 

 

 

 

Help with e-Scheduling

Unable to cancel/change an appointment?

We have a 48-hour cancellation policy for appointments, so the scheduling site won’t let you cancel/change with less than 48-hour notice.  If you are making a last minute cancellation please call our office at (336) 722-7266 – it helps to call as we can cancel the missed appointment charge if we are able to fill the spot.

Are you not receiving email reminders?

Make sure the spam-blocker in your email account is set to allow emails from no_reply@instant-scheduling.com.

Don’t have your password or email?

You need the email address you registered with us to login.  If you forgot your password there is an option at login to have a new one sent to you at instant-scheduling.com.  The system only allows one email per client, but you can change it after loging in.  We can tell you which email you registered with us (call (336) 722-7266 or email frontdesk@moodtreatmentcenter.com) but we don’t have access to your password.

Can’t login with your password?

Please note passwords, but not emails addresses, are case sensitive.  If the scheduler sent you a random password (to reset a lost password), it’s best to copy and paste that into the login (using control-C to copy, control-V to paste).  Otherwise we have seen people try to type in the new-random password but misread the letters (many letters/numbers - like, l,i,1,L and 0,O,o - look alike).

Is instant-scheduling not working on your browser?

You may need to adjust your browsers privacy settings to allow instant-scheduling.  This varies by browser. 

In Explorer you usually click “Tools”, then the “Security” tab, then “Trusted Sites” then the “Sites” button.  Then type in “https://instant-scheduling.com” and click “Add” then “Close”. 

Next, click the “Privacy” tab.  Click the “Sites” button, type in “https://instant-scheduling.com” then click the “Allow” button then “OK”.

Need further help?

Unfortunately we don’t run the instant-scheduling program so may not be able to troubleshoot further.  You can schedule with our receptioninst; call (336) 722-7266 8:30am – 5:00 pm Monday-Friday or email frontdesk@moodtreatmentcenter.com.