It started last year when the New York Times published reports from pharmacists at major chains like CVS and Walgreens describing “understaffed and chaotic workplaces where they said it had become difficult to perform their jobs safely, putting the public at risk of medication errors.” After COVID hit, we started to feel those effects locally. State boards investigated, and in June of 2020 CVS was fined when their medication error rate clocked in at a whooping 22%.
“I am a danger to the public,” one pharmacist told the Times.
What we’re seeing
Among the errors we’ve seen on the rise are: 1) Not receiving prescriptions called in or sent electronically, 2) Filling old prescriptions after we’ve changed doses on new ones, 3) Pharmacies neglecting to contact us after telling patients they would call us to request a refill.
What you can do
- Double check that your prescription matches the directions we gave you
- Do not count on the pharmacist to contact us for refills, authorization requests, or other prescription issues. Contact us yourself through our secure email system or call/text us at (336) 722-7266 (always include the med, dosage, and pharmacy phone number)
- Switch to an independent pharmacy